Privacy Policy

At Epic Pokies Casino, protecting your privacy is a top priority. We respect the trust you place in us and are committed to handling your personal data carefully, responsibly, and transparently. This Privacy Policy explains how we collect, use, and safeguard your information, so you can understand how your data is managed when you play with us.

Data Processing

This policy reflects our compliance with relevant gambling regulations and data protection laws. Processing your personal data is necessary to provide you with access to our games and related services.

Epic Pokies Casino is operated by Dama N.V., a company registered in Curaçao, along with its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a valid gaming license issued by Antillephone N.V.

Using our services means you consent to this Privacy Policy. We recommend reviewing it regularly as updates may occur. Continued use of Epic Pokies Casino signifies your acceptance of any changes.

Collection of Information

We collect various types of personal data through your interactions with our website, including:

Registration and Communication Data: Details you provide when creating an account or contacting support, such as your name, email, phone number, and ID documents.
Interaction Records: Logs of emails, live chat conversations, and other communication.
Transaction and Usage Data: Information about your deposits, withdrawals, bets, and website activity.
Compliance Documentation: Documents necessary to verify your identity and fulfill legal obligations.

Usage of Information

Your personal data is used for:

Processing payments and managing bets.
Delivering the services and support you request.
Performing identity verification and compliance checks.
Sending promotional offers if you’ve given consent.
Ensuring legal compliance, including anti-money laundering rules.
Monitoring and preventing fraud or illegal activity.
Analyzing data to improve our services.

Marketing Communications

If you opt in, we may send you promotional emails about Epic Pokies Casino’s bonuses, offers, and updates. You can unsubscribe anytime via your account settings or by contacting support.

Disclosure of Information

Your data is never sold or rented. However, it may be shared:

Within our group companies to provide seamless service.
With trusted partners to process transactions or comply with regulations.
With third-party service providers handling payments or data verification.

All third parties operate under confidentiality agreements to protect your data.

Data Security and Retention

Epic Pokies Casino uses strong security measures to protect your information in line with legal requirements. We retain your data only as long as necessary, which includes a minimum of five years after account closure to meet anti-money laundering laws.

Cookies and Tracking

To improve your experience, we use cookies and similar technologies. These help us understand site usage, enhance functionality, and support marketing. You can manage cookie settings through your browser, but restricting cookies may affect site performance.

Your Rights and Contact Information

You have the right to access, update, or request deletion of your personal data. You can also object to marketing communications. For any questions or requests, contact our Data Protection Officer (DPO) by email. Under GDPR, you may also lodge a complaint with relevant authorities.

This Privacy Policy reflects our dedication to protecting your privacy while providing a secure and fair gaming environment. If you need help or more information, don’t hesitate to get in touch.